Privacy Policy

Effective Date: 01-April-2021

1. Introduction

Welcome to eDial India, a business directory service operated by Stack Softwares. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our Services to you:

2.1. Personal Information

• Account Registration: When you create an account on our platform, we collect your name, email address, phone number, and password. You may also provide additional information such as your business name, address, website URL, and social media links.
• Profile Information: You can choose to provide further details, including your business description, categories, and keywords related to your business.
• Communication Data: We collect information when you communicate with us, such as when you send us an email, contact our support team, or participate in surveys.

2.2. Non-Personal Information

• Log Data: When you access our Services, our servers automatically record information that your browser sends. This log data may include your IP address, browser type, operating system, referring/exit pages, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities, including the pages you visit and the links you click. You can control the use of cookies through your browser settings.

2.3. Location Information

• Geolocation Data: With your consent, we may collect and process information about your device's location to provide location-based services and features. You can enable or disable location services at any time through your device settings.

2.4. Payment Information

• Billing Information: If you purchase any premium services or features, we collect your billing information, such as credit card details, billing address, and transaction history. We use third-party payment processors that comply with industry security standards to handle payment transactions.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1. To Provide and Improve Our Services

• Service Delivery: We use your personal information to manage your account, register your business, and deliver the features and services you request.
• Personalization: We may use your information to personalize your experience on our website, such as displaying relevant search results and advertisements based on your preferences.
• Analytics: We analyze non-personal information to understand user behavior, monitor site performance, and improve the functionality of our Services.

3.2. Communication and Marketing

• Service-Related Communication: We may send you service-related communications, such as account verification, updates, security alerts, and support messages.
• Marketing: With your consent, we may use your email address and other contact information to send you promotional materials, newsletters, and offers. You can opt-out of receiving marketing communications at any time.

3.3. Legal and Regulatory Compliance

• Legal Obligations: We may use your information to comply with legal and regulatory requirements, such as responding to subpoenas, court orders, and other legal processes.
• Enforcement: We may use your information to enforce our terms of service, prevent fraud, and protect the security and integrity of our Services.

4. Information Sharing and Disclosure

We share your information with third parties only in the ways described in this Privacy Policy:

4.1. Third-Party Service Providers

• Vendors and Service Providers: We may share your personal information with trusted third-party vendors and service providers who perform functions on our behalf, such as website hosting, data analysis, payment processing, customer support, and marketing assistance. These service providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

4.2. Business Transfers

• Corporate Transactions: If we undergo a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.3. Legal Requirements and Protection

• Legal Compliance: We may disclose your personal information if required by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
• Protection of Rights: We may disclose your information to enforce our terms of service, protect our rights and property, or ensure the safety of our users or others.

4.4. Public Information

• Business Listings: The information you provide about your business, such as your business name, address, phone number, and website, may be publicly displayed in the business directory and accessible to all users of our Services.
• User-Generated Content: If you submit reviews, comments, or other content to our website, this information may be publicly visible and shared with other users.

5. Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect, and we cannot guarantee absolute security.

5.1. Encryption and Security Measures

• Data Encryption: We use encryption technologies, such as Secure Socket Layer (SSL), to protect sensitive information transmitted over the internet.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions.
• Security Audits: We conduct regular security audits and assessments to identify and address vulnerabilities in our systems.

5.2. Data Breach Response

• Incident Response: In the event of a data breach, we will promptly notify affected users and take appropriate measures to mitigate the impact and prevent future breaches.
• Notification: If required by law, we will notify you and relevant authorities of any unauthorized access to your personal information.

6. Your Rights and Choices

You have certain rights and choices regarding the personal information we collect and how it is used:

6.1. Access and Correction

• Access to Information: You have the right to request access to the personal information we hold about you and receive a copy of it.
• Correction of Information: You can request that we correct any inaccuracies in your personal information or update it if it is incomplete or outdated.

6.2. Deletion and Erasure

• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions, such as legal obligations or ongoing contractual relationships.
• Account Closure: If you choose to close your account, we will delete your personal information, except for data that we are required to retain for legal or regulatory reasons.

6.3. Opt-Out Options

• Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send you or by contacting us directly.
• Cookies and Tracking: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

6.4. Data Portability

• Portability Requests: You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

7. Third-Party Links and Services

Our Services may contain links to third-party websites, services, and applications that are not operated or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

7.1. Third-Party Advertisers

• Advertising Partners: We may work with third-party advertisers to display ads on our website. These advertisers may use cookies and tracking technologies to collect information about your online activities and deliver targeted advertisements based on your interests.

7.2. Social Media Integration

• Social Media Features: Our Services may include social media features, such as "Share" buttons, which allow you to share content with your social networks. These features may collect your IP address, the page you are visiting, and set cookies to enable the feature to function properly.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

8.1. Parental Control

• Parental Rights: Parents and legal guardians have the right to review, delete, or request the cessation of the collection of personal information from their children. If you believe that we have collected personal information from a child under 18, please contact us.

9. International Data Transfers

We operate globally and may transfer your personal information to countries outside your home country, including to the United States and other countries where our service providers are located. These countries may have different data protection laws than your country of residence.

9.1. Data Transfer Mechanisms

• Adequacy Decisions: Where applicable, we rely on adequacy decisions by the European Commission or other regulatory bodies that recognize certain countries as providing an adequate level of data protection.
• Standard Contractual Clauses: In the absence of an adequacy decision, we use standard contractual clauses or other legally recognized mechanisms to ensure the protection of your personal information during transfers.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Stack Softwares
•  SCO 267, 2nd Floor Mugal Canal, Karnal, Haryana 132001
•  contact@edialindia.com
•  +91 70152-44055